Refunds and Returns Policy

Overview

We want you to love your purchase. Because jewelry is personal and often made to order, our return rules vary by item type.

In store purchases

All in store sales are final.

If there is an issue with workmanship or damage at pickup, please notify us immediately so we can make it right.

Online purchases

If you purchased through our website, you may request a return within 7 days of delivery for eligible items.

To be eligible:

Item must be unworn, unaltered, and in original condition

All original packaging, tags, certificates, and accessories must be included

Item must pass inspection before any refund is approved

Approved refunds are issued to the original payment method, minus shipping and any non refundable fees.

Items that are not returnable

The following are final sale and cannot be returned or exchanged:

Custom designed or made to order pieces

Resized, engraved, or altered items

Special orders and personalized items

Permanent jewelry services

Bridal deposits or any paid design work

Gift cards

Exchanges

If an eligible item arrives damaged or defective, contact us within 48 hours of delivery. We may offer a repair, replacement, or exchange depending on availability and the situation.

Returns process

To request a return, email [email protected] with:

Your order number

The item you want to return

The reason for the return

Photos if there is damage or a defect

If approved, you will receive return instructions. Do not send items back without approval.

Shipping and responsibility

Return shipping is the customer’s responsibility unless the return is due to our error. We strongly recommend insured, trackable shipping. We are not responsible for packages lost or damaged in transit.

Repairs and services

Repairs, resizing, cleaning, and other services are non refundable once work has started. If you have a concern, contact us and we will review it with you.

Contact

Questions about returns or refunds:
[email protected]