Refunds and Returns Policy

Our Commitment to Quality

Every piece from Eterna Jewels is crafted with intention and inspected with care before it reaches you. We take pride in delivering jewelry that meets the highest standards of craftsmanship and beauty.

Final Sale Policy

Due to the intimate and personal nature of fine jewelry, all sales are final. We do not offer refunds or returns on any jewelry purchases.

This policy exists to ensure every piece we deliver maintains its integrity, authenticity, and quality for the person who will cherish it.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at [email protected] with:

• Your order number
• A clear photograph of the item and the issue
• A brief description of the concern

Our team will review your case personally and work with you to find an appropriate resolution, which may include repair or replacement at our discretion.

Order Verification

We encourage you to review all details—size, metal type, gemstone selection—carefully before completing your purchase. If you have any questions about a piece, our team is here to guide you before you order.

Contact Us

Questions about your order? We’re happy to help.

Email: [email protected]

Response time: Within 1–2 business days

Eterna Jewels reserves the right to update this policy at any time. The policy in effect at the time of your purchase will apply to that order.